Refund policy
TheNaturalGemstone.com offers a very transparent and easy 10 Days Return & Replacement Policy only for loose gemstones.
Conditions to be eligible for the Returns & Replacement Policy
- Return or replacement for Loose Gemstones is subject to inspection and verification by The Natural Gemstone team.
- Damages due to neglect or improper usage are not covered under our Return & Replacement Policy.
- The product must be returned with the Original Product Certificate, Original Invoice, packaging, documents, lab certificates, etc.
Return / Replacement Policy for Loose Gemstones
➡️ For loose gemstones with invoice value up to Rs 49,999 (approx $769)
You can return the gemstone with 100% money back within 10 days (subject to all conditions above).
➡️ For loose gemstones with invoice value Rs 50,000 (approx $770) & above
You can get a replacement, or you may purchase another gemstone of the same value within the 10-day period.
Return / Replacement Policy for Gemstone Jewellery & Customized Jewellery
Any customized jewellery (rings, pendants, bracelets, etc.) made for you cannot be returned or refunded, as The Natural Gemstone does not resell used gemstones.
Important Notes
- Shipping charges are non-refundable.
- Return shipment cost is the customer’s responsibility.
- Any additional lab certificate ordered (apart from the free one) is non-refundable.
- Refund processing time is 7-10 business days after receiving the product.
- Banks/credit card companies may take an additional week to reflect the amount.
Frequently Asked Questions (FAQ)
Q. When does the 10-Day Return Period start?
From the date you receive the product, as per courier records.
Q. I bought 2 loose gemstones; I like one. Can I return the other?
Yes, you can return the other gemstone within 10 days.
Q. I lost the lab certificate or original packaging. Can I still return?
All original documents and certificates are required. Without them, you must still return the gemstone within 10 days, but acceptance is subject to inspection.
Q. Can I return a gemstone after studding it into jewellery?
No. Customized jewellery cannot be returned.
Q. How should I return a loose gemstone?
- Return the gemstone within 10 days of purchase.
- Contact Customer Support and get a Return Authorization.
- Include all certificates, invoices, packaging, and documents.
- Use a reputable courier service with insurance.
- Share the tracking details with us.
- We recommend using DTDC Plus for safer and faster delivery.
- Check which couriers accept jewellery. If needed, mention the product as “Artificial Jewellery” or “Astrological Product”.